10 Commandments of Good Business
I. A CUSTOMER
is the most important person in any business.
II. A CUSTOMER-
is not dependent on us we are dependent on him or her.
III. A CUSTOMER-
is not an interruption of our work he or she is the purpose of it.
IV. A CUSTOMER-
does us a favor when he or she calls we are not doing him or her a favor by serving them.
V. A CUSTOMER-
is a part of our business not an outsider.
VI. A CUSTOMER-
is not a cold statistic he or she is a flesh and blood human being with feelings and emotions like our own.
VII. A CUSTOMER-
is not someone to argue or match wits with.
VIII. A CUSTOMER-
is a person who brings us his or her wants it is our job to fill those wants.
IX. A CUSTOMER-
is deserving of the most courteous and attentive treatment we can give him or her.
X. A CUSTOMER-
is the lifeblood of this and every other business.
Sincerely,
Chris & Dan Buendo
Grateful Co-Publishers
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